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The world leader in the energy and telecom cables industry wanted to use process mining techniques to analyze and improve its order to cash (O2C) process.
With over € 7.5 billion in sales and 21,000 employees across +50 countries, the client wanted to identify opportunities for improvement and unveil critical activities in one of its most essential processes.
In addition, the client wanted to constantly monitor its customers' Lead Time Variability and an in-depth understanding of its key users by means of Segregation of Duties.
Read the order to cash case study to learn how the customer instantly visualized its complex processes to reveal insights that drive drastic cost reductions and process optimization.